Copyright and Ownership

The design, patterns and all original creative images of work by Elaine Collins and the contents of the website are the property and ownership of Elaine Collins of Elaine Collins Designs protected under United Kingdom Copyright Laws. Reproduction or other imitation or distribution is prohibited without the written consent of Elaine Collins.  Images, patterns, design or any other contents visual or written are strictly not to be copied, downloaded, imitated, printed or any other form of simulation taken in anyway conducted without the permission and consent of Elaine Collins of Elaine Collins Designs; including social media purposes, educational purpose, commercial purposes, personal reasons or promotional reasons, permission of such use is by the consent of Elaine Collins by contacting contact@elainecollinsdesigns.com written permission from Elaine Collins designs is the only verification of such permissive use.

 

 

This Privacy Policy governs the manner in which Elaine Collins Designs collects, uses, maintains and discloses information collected from users (each, a "User") of the http://www.elainecollinsdesigns.com website ("Site"). This privacy policy applies to the Site and all products and services offered by Elaine Collins Designs.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

Elaine Collins Designs may collect and use Users personal information for the following purposes:

  • To run and operate our Site
    We may need your information display content on the Site correctly.

  • To improve customer service
    Information you provide helps us respond to your customer service requests and support needs more efficiently.

  • To improve our Site
    We may use feedback you provide to improve our products and services.

  • To process payments
    We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.

  • To manage product reviews and ratings
    We may use third party service providers to help us manage product reviews and ratings left by Users.

  • To send periodic emails
    We may use the email address to respond to their inquiries, questions, and/or other requests.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.  All personal information given via the newsletter and access to the Portfolio area is kept private and stored securely until it is no longer required or has no use as required by the Data Protection Act 1998. Information given by the client/user is given at their own risk. Subscriptions are taken in compliance with the United Kingdom Spam Laws outlined in the Privacy and Electronic Communications Regulations 2003.

 

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. 

Electronic newsletters

If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc.

Third party websites

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.

Shop Policy

 

Product Purchases 

The products on sale are of my Pattern design or creations, Elaine Collins Designs copyright all rights reserved 2016.  Please see Refund and Returns Policy on individual items also.

 

Due to the nature of Elaine Collins Designs designer products, each item is personally custom-made and made-to-order from your purchase transaction, therefore no refunds, exchange, recompense, returns or alteration or alternative can be given at any time after the order process has been initiated by you at Checkout.  Please be aware prior to and at the time of Ordering.

 

No reproduction of my product Designs or imagery cannot be taken away from the site as they are the sole property of Elaine Collins Designs. If for promotional purposes for the advantage of Elaine Collins Designs; please email for consent to contact@elainecollindesigns.com

 

We will endevour to get your item to you as soon as possible, delays of product ordering are rare from my manufacturer but in the event it may occur, this has no bearing on Elaine Collins or Elaine Collins Designs and she will get your purchase to you as soon as feasibly possible.

Delivery Policy 

Recorded delivery will be taken for each item sent as confirmation of delivery from Elaine Collins Designs.  Any non-acceptance of purchased goods by you, after being informed it will be tried to be re-sent to you again within 14 days, re-postage costs will apply if this is the case.  If refusal of the received goods by you occurs and return; an email will be sent to inform you that the transaction between the Designer Maker and the Customer has been fulfilled and completed by Elaine Collins of Elaine Collins Designs and the items will be returned to her if refusal occurs once again, once the terms and conditions email arrive to you and a period of 21 days from the email being sent to acknowledge the conditions.  After this time period your ownership will be terminated and to your full monetary loss of the order purchase.  The item then returns as the full property of Elaine Collins of Elaine Collins Designs and resold at her discretion and gain due to your nonacceptance of purchase(s).

 

Purchase Privacy Policy

All personal customer information will be kept private and no third party company or person other than the financial necessities for the transaction of payment will be involved.  Security through Paypal is established; please see their policies & Procedures for information.

 

Shop Returns Policy

All custom made items are non-refundable, no exchange or monetary alternative given due to the personalised ordering from you, once you order, the order is in process and cannot be terminated or altered.   Please see stated Refund and  Returns Policy on individual items also.

Changes to this privacy policy

Elaine Collins Designs has the discretion to update this privacy policy at any time. When we do, we will send you an email. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us.

This document was last updated on March 7th, 2018

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